Check in/out Process – Williams Car Rental

check-in / Out process

PROCESSO PARA LEVANTAMENTO E DEVOLUÇÃO DAS VIATURAS

How can I rent a car from Madeira Cristiano Ronaldo Airport between 8:30 a.m. and 7:59 p.m. (business hours)?

How can I rent a car from Madeira Cristiano Ronaldo Airport between 8:30 a.m. and 7:59 p.m. (business hours)?
One of our representatives (T-shirt: Williams Car Rental) will pick you up at parking lot P0, right in front of the arrivals terminal. When you leave the terminal, just cross the street and you will find car park ‘P0’. Please wait by the ‘MADEIRA ISLAND’ logo. When you arrive at the meeting point, please call us or send us a message (WhatsApp available). We will take you by shuttle from car park ‘P0’ to car park ‘P6’, where the car rental will be processed.

Arriving Late? ‘OUT-OF-HOURS SERVICE’ 8:00 p.m. - 10:59 p.m. (+€25)

You will have to pay the “out-of-hours surcharge.” This charge covers the time required for a representative to remain and complete the vehicle delivery. If the company is not aware of your delay (flight number required), they may not wait for you. It is also possible that, during nighttime hours, suppliers may close early if they consider that you have not shown up and there are no reservations or returns after your reservation.

Arriving Late? ‘OUT-OF-HOURS SERVICE’ 11:00 p.m. - 8:29 a.m. (+€50)

Arriving Late? ‘OUT-OF-HOURS SERVICE’ 11:00 p.m. – 8:29 a.m. (+€50)
You will have to pay the “out-of-hours surcharge.” This charge covers the time required for a representative to remain and complete the vehicle delivery. If the company is not aware of your delay (flight number required), they may not wait for you. It is also possible that, during nighttime hours, suppliers may close early if they consider that you have not shown up and there are no reservations or returns after your reservation.

Can I rent a car from the airport using the ‘KeyBox’ system (payment of the rental by bank transfer) and avoid after-hours fees?

Yes, this system allows you to rent the car outside or within business hours (24 hours), at no extra cost. The box contains the ‘Parking Card’ and a compartment for storing the car key. We will send you the scanned rental agreement and the code to open the box via WhatsApp or email. You should go to Parking Lot P6, follow the instructions, and leave the parking lot with the car without any problems. To avoid problems, cars are rented with full insurance, without a deposit. We do not rent cars with the basic option (without full insurance, with a deposit/excess).

Where can I return the car at Madeira Cristiano Ronaldo Airport?

– At Parking Lot ‘P6’ from 8:30 a.m. to 6:29 p.m. (business hours)
One of our employees will be waiting to receive the car. We can also drop you off at the airport/departures terminal.
– In Car Park ‘P6’ from 6:31 p.m. to 7:59 p.m. (Keybox – No extra charge).
You will leave the car in this car park using the KEYBOX system, which has a compartment for the keys and the car park access card. If there is a change in the return time to later (last minute), you must go to the airport by 6:00 p.m. to request an update of the time on the rental contract and a change of the car park access card (8:00 p.m. to 6:59 a.m. / +€25). We will send you the code to open the box via WhatsApp or email.
To avoid problems, cars are rented with full insurance, without a deposit. We do not rent cars with the basic option (without full insurance, with a deposit/excess).
– In Park ‘P6’ from 8:00 p.m. to 6:59 a.m. (Keybox + €25).
You will leave your car in this parking lot using the KEYBOX system, which has a compartment for placing the keys and the parking access card (8:00 p.m. – 6:59 a.m.). This service costs +€25. We will send you the code to open the box via WhatsApp or email.
To avoid problems, cars are rented with full insurance, without a deposit. We do not rent cars with the basic option (without full insurance, with a deposit/excess).
– In Car Park ‘P6’ from 7:00 a.m. to 8:29 a.m. (Keybox – No extra costs).
You will leave the car in this car park using the KEYBOX system, which has a compartment for the keys and the car park access card. If there is a change in the return time to earlier (last minute), you must go to the airport by 6:00 p.m. to request an update of the time on the rental contract and a change of the car park access card (8:00 p.m. to 6:59 a.m. / +€25). We will send you the code to open the box via WhatsApp or email.

What happens if the flight is delayed? Why is it important to provide the flight number?

You must provide us with your telephone number and flight number. This can be very useful for monitoring your flight before departure. Otherwise, reservations will not be valid or confirmed. Even if you are already on the island of Madeira and request the vehicle at the airport a day or days later, you must enter your flight number and telephone number so that we can contact you or track your flight online. This allows us to anticipate any problems that may arise when you pick up the car (flight problems, delays, diversions).

What happens if the flight is diverted?

Given that there are sometimes weather problems at Madeira airport, we can deliver the car to Funchal/Marina. If your flight is diverted to another island (Porto Santo) and you will be arriving via the Porto Santo/Funchal ferry, please let us know by email/phone/text message. If there is a new flight rescheduling, you should preferably let us know via WhatsApp so we can stay in touch.