You must have a driver's license that is at least 5 years old (from the date of first issue), be between 23 and 65 years of age, and have a passport or ID card. If you book a car with comprehensive insurance directly with the rental company (no deposit required), you are not required to have a credit card to rent a car.
You will receive an email with your reservation. If you decide to cancel, please let us know in advance by email (at least 24 hours). There are costs associated with no-show reservations (time and expense).
Yes, we consider it mandatory to verify the authenticity of the reservation and speed up the delivery process (multiple customers at the same time).
If you book the car directly with the rental company, with comprehensive insurance (SCDW), there will be no deposit/excess/security deposit to pay in the event of damage, and you will not need a credit card.
-Loss of documents and keys,
Misfueling (Wrong Fuel)
, Damage or holes in the upholstery due to cigarettes (interior), Underbody damage (driving on unsuitable roads), Tyre cuts (damage on the sidewall of the tyre, going up and down the curbs/sidewalks), Cleaning fee (unacceptable vehicle interior), Negligence (e.g., driving under the influence of alcohol or drugs).
'Personal Accident' is included for all occupants of the vehicle.
Yes, except for AMERICAN EXPRESS cards.
-Emergency/Roadside Assistance except fuel replacement and off-road assistance (off paved roads), Mileage (unlimited), Fuel policy: Return as delivered, 1 additional driver included, Rentals at offices, company parking lots, airports, or hotels/accommodations near the company's area of operation (up to 10 km from the airport/offices).
One of our representatives (T-Shirt: 'Williams Car Rental') will pick you up at the 'P0' parking lot, arrivals terminal. When you leave the terminal, just cross the street and you will find Parking 'P0'. Our cars have identification marks ('WILLIAMS CAR RENTAL'). We will drive you from the terminal from Parking 'P0' to Parking 'P6', where the car rental process will take place.
If you request the vehicle to be rented at hotels/accommodations, a shuttle will be provided to the office in Funchal or the Airport, depending on the closest location. You must also return it to the same place where it was picked up.
At Park ‘P6’ from 8:30AM to 6:29PM one of our employees will be waiting and will receive the car.
From 6:31PM to 8:00PM (Keybox - No extra charge). If there is a change in the return time to later (last minute), you must go to the airport by 6:00PM to request an update of the time on the rental agreement and a change of the car park access card (from 8:00PM / +€25).
You must provide us with your telephone number and flight number. This can be very useful for monitoring your flight before departure. Otherwise, reservations will not be valid or confirmed. Even if you are already staying in Madeira and request the car at the airport a day or days later, you must enter your flight number and telephone number so that we can contact you or track your flight online. This allows us to anticipate any problems that may arise when you pick up the car (flight problems, delays, diversions).
Given that there are sometimes weather problems at Madeira airport, we can deliver the car to Funchal/Marina. If your flight is diverted to another island (Porto Santo) and you are traveling by boat from Porto Santo to Funchal, please inform us by email/phone/SMS. If there is a new flight rescheduling, you should preferably inform us via WhatsApp and thus stay in contact.
We deliver the car directly anywhere (hotel, private accommodation, etc.). However, there may be a fee for delivery/pick-up. If it is far from the airport or the office in downtown Funchal, €15 will be charged per trip / for every 10 km of distance.
Fines, violations, and towing for Infractions, unpaid parking, speeding, parking, or traffic violations! The rental company will not provide any replacement vehicle, nor will it assist in resolving issues related to a towed or blocked vehicle.
The rental company will charge a cleaning fee if a deeper cleaning is required at the end of the rental.
There is fees for 3rd, 4th, 5th adicional driver, Additional Equipment, (Upon Request) like, GPS / WIFI, Child / Baby Seats / Booster Seats, OUT OF AREA serviçes (Pick up / Drop off) and OUT OF HOUR serviçes (20:00 - 06:59).
If you decide to cancel, please let us know in advance by email (at least 24 hours). There are costs associated with no-show reservations (time and expense).
A cancellation fee of €10 will be charged for payment in advance (for bank transfer bookings).
In case of insufficient documentation (valid driver’s license or passport) and a valid credit card, unable to guarantee the deposit/deductible (CDW and EX-CDW Insurance Option), the equivalent of 1 day of rental + a €10 cancellation fee will be charged (for bank transfer bookings).
If the change involves a reduction in the number of days, no refund will be provided.
If the vehicle is returned more than 30 minutes late, the renter must pay compensation equivalent to one day's rental. There are associated costs (e.g., there may be another customer waiting for the car who will be affected by your delay). In case of any problem, you should always ask the company if you can return it a little later, so as not to affect the next reservation of your car.
The car must be returned with the same amount of fuel it received. Otherwise, a charge will be applied in accordance with the principle of proportionality, not exceeding the average of the costs incurred by the rental company for refueling the vehicle. The average is calculated taking into account the costs related to the use of human resources and the travel of the vehicle for refueling. A charge of €15 will be applied for each missing 1/4 of fuel.
Customers must report all accidents or thefts in which they are involved. A friendly accident report must be completed with the driver’s and the third party’s information, as well as their respective phone contacts. Customers should request the presence of the police authorities, as they are an official entity for preparing accident reports. Accidents caused by falling rocks on the road or roads in poor condition (potholes) require the presence of the police authorities to prepare the official report.
In case of an accident or mechanical breakdown, and if the vehicle is not in a condition to be driven, the company will replace the vehicle. If the accident or mechanical breakdown (negligence) is the fault of the driver (client), no car will be given or a refund for the remaining days. A mechanical breakdown caused by using the wrong fuel or improper use of the clutch, where a burning smell appears due to excessive starts, is a strong indicator that the starter motor is overheating due to continuous use of the clutch. Driving with your foot resting on the clutch is harmful to the system, as it causes premature wear and overheating. The clutch should only be used to change gears or stop the vehicle. These are examples of improper use by the customer.
